Case Management Service – API Overview¶

case solution building block provides a workflow for maintenance, repair, inspection and incident handling requests.

This workflow would enable user to

• Digitalize preventive maintenance - cases for planned maintenance requests (insights from condition monitoring, prescribed by manufacturer, dictated by performance, required by policies)
• Digitalize corrective maintenance - cases for incident handling and repair requests (alerts from condition monitoring, observations)
• Digitalize compliance to regulations - Audit of inspection records
• Improve work request coordination leading to improvement in productivity
• Improve work request efficiency - right information at right place at right time case solution building block would enable user by allowing to create, monitor and update cases in multiple ways.

case solution building block provides a workflow for maintenance, repair, inspection and incident handling requests.

This workflow would enable user to

• Digitalize preventive maintenance - cases for planned maintenance requests (insights from condition monitoring, prescribed by manufacturer, dictated by performance, required by policies)
• Digitalize corrective maintenance - cases for incident handling and repair requests (alerts from condition monitoring, observations)
• Digitalize compliance to regulations - Audit of inspection records
• Improve work request coordination leading to improvement in productivity
• Improve work request efficiency - right information at right place at right time case solution building block would enable user by allowing to create, monitor and update cases in multiple ways.