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Norm MicroService

The NORM Service provides validation and normalization capabilities for a larger set of number systems, such as GTIN, MLFB, SFC, SHS, SSN or TNS, etc. See Numbering systems for a full list of currently supported numbering systems.

Contact¶

Service Team¶

Service Manager and Project Lead:
Joana Azevedo – joana.moreira-azevedo@siemens.com

Service Owner:
Xun Gao – xun.gao@siemens.com

Product Owner:
Irem Trost – irem.trost@siemens.com

Development Team:
Florian Burger and Georg Fiechtner

2nd and 3rd Level Support¶

TiMA Incident
https://tima.siemens.com/otwg20/#/login?guestlogin=1&singleton=3&id=4784663

Service Request (general)
https://tima.siemens.com/otwg20/#/login?guestlogin=1&singleton=3&id=4821686

Service Request (new consumer app)
https://tima.siemens.com/otwg20/#/login?guestlogin=1&singleton=3&id=4821717

Service agreement¶

Service agreementTarget
Hours of operation1 (running of infrastructure)Mon. – Sun. 24 hours a day
Hours of usage2Working days Mon. – Fri. 10 a.m. – 5 p.m. CET
except on nationwide German and Portuguese public holidays
Maintenance windowSeparately agreed on a maintenance case-by-case basis
Minimum advance notice for maintenance windows1 working day

  1. Hours of operation The term Hours of operations refers to those time windows within which the system is in operation with the agreed system components. The operating time is unattended operation. ↩

  2. Hours of usage The term Hours of usage refers to those time windows within the system can be used up to the service handover point with the agreed service levels; the system is monitored, and remedial actions are initiated in the event of faults. The usage times correspond to attended operation, but without the execution of schedulable activities. In addition, during the "Hours of operation", the server infrastructure is monitored, and remedial measures are initiated in the event of faults in the infrastructure and in system-related services. Functional enhancements are performed exclusively during administration time or during separately coordinated maintenance windows. ↩

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