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Frequently asked questions about Vilocify emails

Why am I receiving emails from Vilocify?

After the addition of the in-app inbox, there are some cases where emails still get sent out, including:

  • Unread inbox messages reminder
  • Expiration reminder for your own membership.
  • Organization expiration reminder for admins.
  • Monitoring list export ready.
  • Consumption reports, after the end of the consumption period, for admins.

How can I unsubscribe from Vilocify unread inbox messages reminder emails?

You can modify the frequency of the unread inbox messages reminder emails through your membership settings page.

How do I ensure that emails from Vilocify aren't marked as spam?

While we aren't aware of any instances where emails sent from our systems are marked as spam, we do recommend explicitly whitelisting our address svm.ct@siemens.com in your email client. In Outlook, right-click on an email sent from our system, go to Junk, then select the option Never Block Sender (see screenshot).

Never block sender

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